HOW TO SHOP ON Teleseen.com

Shopping at teleseen.com is easy.

Step 1 - Finding What You Need
You will see the widest range of products and product categories on teleseen.com Shopping. With each product, you will find essential information such as price, brief description, and product pictures.

Step 2 - Purchasing an Item
When you find something that you wish to purchase, click on the 'Add To Cart' link to add it to your order list. Once you have clicked this link, you will be taken to a page where you can confirm your order. You will not be charged for an item just by adding it to your order list. You have a provision to give FINAL CONFIRMATION after which we will take down your payment details (Credit Card details). teleseen.com offers yet another Innovative and Unique option where you can place an order for your preferred product through your PHONE for FREE OF COST. Withe every product listed in the site, we offer you a ORDER BY PHONE interface, where you can leave your Name and Contact Number. We will get in touch with you instantaneously to process your purchase! Get connected to teleseen.com today!

Step 3 - Confirming Your Order
Fill out the details asked for under the heading 'Sign-out form'. These pertain to your name, address and preferred payment option. Once you have filled in this information, click on the 'Agree' button. In one click, your order is confirmed and you have also been registered.

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SENDING GIFTS FROM teleseen.com SHOPPING
teleseen.com Shopping offers a vast number of products that are perfect for gifting. For every occasion and festival, and for everyone, including your friends, family members and sweetheart.

To send the item you have ordered, as a gift, fill in the "Sentiments" Column as GIFT when confirming your order. Add your message to go with your gift, specify the recipient's address, and confirm the details. That's it!

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TELESEEN.COM SHOPPING IS SAFE

We adopt stringent security measures to ensure that critically sensitive information such as your credit card number is protected. These measures are as follows:

- All your personal information is encrypted before it is transmitted over the Internet. This guarantees that your information is inaccessible to any third  party.

- We use industry-standard SSL technology, which is used worldwide, for  this data encryption.

- All our servers are behind security firewalls to ensure maximum protection of your details.

- We follow strict in-house security guidelines for ensuring privacy of customer data.

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PAYMENT OPTIONS
teleseen.com Shopping offers you the widest range of payment options:

For Sri Lanka-based Users

- Credit Cards including Visa and MasterCard
- American Express Card
- Cheques and Demand Drafts (All cheques should be drawn on any Sri Lanka bank payable in Sri Lanka)


For International Users
- Credit Cards including Visa and MasterCard
- American Express.

If you do not wish to enter your credit card information, you may email it to info@teleseen.com

Please note that paying by cheque will delay your order to some extent as we despatch the ordered items after your cheque is cleared.

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PRICING
Prices on teleseen.com Shopping are inclusive of shipping charges, where applicable.

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DELIVERY
Orders from teleseen.com Shopping are delivered quickly anywhere in the world, by courier.

Here's how long we take to deliver:
Credit Card payment (for products in stock):
- Within Sri Lanka: 1 - 3 working days
- International: 7 - 10 working days

In case there is no courier service to the address mentioned the order will be cancelled.

Cheque Payment (for products in stock):
Order will be processed after your cheque has been realised. Cheques will be accepted for orders placed within city limits of Sri Lanka.

- Within Sri Lanka: 1 - 3 working days
- International: 7 - 10 working days

In case there is no courier service to the address mentioned the order will be cancelled.

Demand Draft Payment (for products in stock):
Order will be processed after we have received your Demand Draft. Demand Drafts need to be sent for processing orders placed from outside city limits of Sri Lanka. Cheques will be not be accepted for orders placed from outside city limits of Sri Lanka.
- Within Sri Lanka: 1 - 3 working days
- International: 7 - 10 working days

Cash-On-Delivery Payment (for products in stock).
- Within Sri Lanka: 1 - 2 working days - No International Delivery

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CUSTOMER SERVICE
We offer you a live online customer helpdesk, which is active 24 hours a day, 7 days a week. You can send in your questions and receive answers from our customer support team right away. Please feel free to contact our "DEDICATED CUSTOMER HELPLINE" at +94 11 273 73 73 for any further information on our products and services. Also provided are answers to frequently asked questions, where you might find the information you are looking for.

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REPLACEMENT POLICY
teleseen.com Shopping offers a replacement policy, wherein we will replace any products that are damaged, at no extra cost to you, provided these are returned within 7 days of delivery with the original delivery INVOICE.

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PRIVACY POLICY
Your right to privacy is a concern to us. At teleseen.com, we help you maintain control over your personal data while fostering the growth of a more interactive environment. Below are the guidelines we use for protecting the information you provide during a visit to our site.

Registration
When you purchase teleseen.com Shopping, we ask you to provide information that we need for delivering your product. The information you provide will be kept confidential and will be used only to support your customer relationship with teleseen.com. Information regarding you or your order and the products you purchase will not be disclosed or sold to any outside organisation.

Customised Experience
New technologies are emerging on the Internet that help us deliver customised visitor experiences. At teleseen.com, we primarily use "sessions" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of sessionsis designed only to provide you with a better experience when using www.teleseen.com

Teleseen.com has no desire or intent to infringe on your privacy while using the site and we will never provide your personal information to anyone else.